HOUSING COUNSELING CLERK

  • Full Time
  • Oxnard
  • Remote

Website Ventura County Community Development Corporation (VCCDC)

POSITION SUMMARY

The primary function of the Housing Counseling Clerk position is to provide administrative and clerical support to ensure the efficient operation of VCCDC’s Education and Coaching department. Main areas of responsibility include customer service, data management, program compliance and community outreach. The position is best suited for an independent worker who thrives in customer service and values working in a fast pace environment. The Housing Counseling Clerk will report to the Homeownership Program Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform the following satisfactorily:
Serve as the first point of contact for all phone, online and email inquiries for the Education and Coaching department
Schedule coaching appointments and coordinate Homeownership Specialists’ calendars on a daily basis
Assist clients in completing the intake process
Accept and organize client documents in preparation for appointments
Process client referrals from lenders, realtors and other industry professionals
Coordinate all aspect of educational workshops (i.e. registrations, guest speakers,
online portal, room set up, updating event calendars, etc.)
Perform client data entry using various client management systems
Client data base management (tracking, reporting, data entry, etc.)
Assist with the creation and editing of department forms
Record keeping including creating client files, storing files and shredding files
Provide monthly production reports for program evaluation and quality control
Assist with the implementation of the quarterly quality control plan
Work with the department manager to improve operational systems, processes and policies in support of the organization’s mission
Assist in the creation of department operation manuals that document processes and procedures
Assist with outreach and marketing activities including community events, social media, email blasts and newsletter
Assist Homeownership Specialists and other staff with administrative duties
Assist with covering the front desk, as needed
Other duties and responsibilities may be required

MINIMUM QUALIFICATIONS

Minimum 1 year experience in office administration or project management
Friendly, personable with a strong desire to help others
Must be punctual & dependable
Excellent communication skills
Bilingual English/Spanish preferred – speaking, reading, and writing
Demonstrate initiative and be resourceful
Strong problem solving skills and multitasking skills
Effective organizational skills and consistent attention to detail
Ability to prioritize and meet deadlines
Ability to quickly learn new client management systems
Experience with CounselorMax and/or Salesforce preferred
Proficient in Microsoft Office, video conferencing platforms and social media
Ability to work towards obtaining HUD Housing Counseling Certification
Flexibility to work some Saturdays and occasional evenings
Open to occasional road travel to the areas VCCDC serves (Ventura County, Santa Barbara County, Kern County, LA County)

BENEFITS

Comprehensive benefits package includes:
Health, vision, dental, life and AD&D insurance
(employer paid for employee, addt’l cost for
family plans) – eligible 60 days after hire date
Availability of Flexible Spending Account (FSA),
Health Savings Account (HSA), and 403B
Retirement Plan – all voluntary
13 Paid Holidays
Paid Time Off (PTO) – based on months of service, accrual begins on hire date

SALARY

Hourly salary starting at $19.50
Full-time, 40 hours

CONTACT

All qualified persons should fax or email resume to:
VCCDC – Attn: Keily Victoria
(805) 604-1359
kvictoria@vccdc.org

This job announcement is not intended to be an all-
inclusive list of duties and standards of the position.
Incumbents will follow any other instructions, and
perform any other related duties, as assigned by their
supervisor. VCCDC will provide reasonable
accommodation when requested by a qualified
applicant or employee with a disability, unless such
accommodation would cause an undue hardship.

VCCDC is an Equal Opportunity Employer

HUD Certification preferred

To apply for this job please visit static1.squarespace.com.

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