Foreclosure Prevention Specialist

Website Transition Resources

Telamon is an eleven-state, non-profit corporation headquartered in Raleigh, North Carolina serving communities for 55 years. Telamon’s mission is to provide educational services that lead to better jobs, better lives, and better communities. Telamon provides programs and services in three areas, Early Childhood and Family Support, Workforce Career Services, and Housing & Financial Empowerment.
POSITION SUMMARY: Works with program applicants to collect background information, determine program eligibility, investigate hardship claim, and verify accuracy through document collection. Prepares assistance applications in accordance with programmatic guidelines and reviews completed application for completeness. Coordinates additional documentation requests with program applicants and collects items for processing.
1. Supports outreach and enrollment efforts by communicating program eligibility and application process to applicants, public and other service providers. Interviews applicants to obtain personal and financial data to assist in completing applications.
2. Prepares intake/enrollment applications, documents eligibility information, and determines eligibility for housing programs.
3. Assesses clients’ overall financial situations by reviewing income, assets, expenses, or other financial information.
4. Verifies and examines information and accuracy of applications and supporting documents.
5. Assembles and compiles documents for submission, such as federal tax forms, bank statements, employment/unemployment/benefits statements, and other supporting hardship documents.
6. Investigates deed, tax and financial records of properties to ensure compliance and to detect possible fraud.
7. Submits applications to Housing Program Coordinator or Advisor for final review.
8. Contacts customers by email, telephone, text, or in person concerning outstanding documents.
9. Presents program requirements to and builds collaborative relationships with homeowners.
10. Meets documentation requirements by maintaining accurate, complete, timely and well-organized records in a secure, confidential manner. Records case notes in customer record database.
11. Provides applicants with assistance in completing application forms and collecting documentation as needed
12. Calculates and reviews all household income using computers or calculators.
13. Answers questions and advises customers on alternative internal programs offered by agency.
14. Actively engages in professional development activities to increase qualifications in accordance with the Corporation’s Core Values.
15. Answers questions and advises customers on alternative internal programs offered by agency.
16. Support customers by coordinating customer referrals to external partner agencies that offer other support services; Coordinates with legal aid on assistance applications that do not qualify for programs managed by the agency. Maintain knowledge of community resources.
17. Performs all other duties as assigned by Supervisor.
This position has no direct supervisory duties but is expected to train or explain work procedures to others.

Education and Experience Requirements
* High school diploma or GED required; Associates degree preferred.
* Pay may be commensurate with education.
* Experience in social service-or eligibility verification-related field preferred.
* Must have own transportation, a valid driver’s license, and vehicle insurance.

Skills and Abilities:
* Microsoft Office products and on-line client management systems.
* 1-2 years of experience in an office environment working with clients, reviewing files and records, and maintaining a filing system of client records
* Bilingual may be required.
* Work is performed mostly inside the office.
* Microsoft Office products and on-line client management systems
* Problem-solving and arithmetic calculations
* Ability to effectively communicate in a professional manner, both orally and in writing
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
* Occasional lifting (10-20 lbs)
* Keyboarding and data entry, use of telephone
* Work is primarily performed in an office setting.
* Subject to long periods of sitting and exposure to computer screen.

Background Checks:
* All employees are subject to both a pre-hire and an annual background check. Specific rules by Area of Focus will indicate whether a state or federal fingerprint background check (or both) is required and the frequency. A fingerprint background check may suffice for a regular background check. Additional background checks may be required such as the Child Abuse and Neglect State Registry, and the Sex Offender Registry.
Positions that Require Driving
* Telamon Corporation/Transition Resources employees that are required to drive a personal vehicle for work-related duties are to meet the auto insurance liability requirement. The minimum limits required are
$100,000 each person bodily injury, $300,000 each accident bodily injury and $50,000 property damage. The insurance liability requirement covers use of an employee’s personal vehicle.
* Telamon Corporation/Transition Resources employees that drive a company-owned/rental vehicle must maintain a satisfactory annual motor vehicle record check.
* Must have own transportation, a valid driver’s license, and vehicle insurance.

HUD Certification not needed

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