Housing Counselor – Economic Mobility Department

Position Summary
The Homeownership Counselor works under the direct supervision of the Manager of Homeownership. This position is responsible for providing a full range of services including; foreclosure prevention counseling, financial education, and first-time homebuyer counseling, as well as, facilitating group education workshops and conducting individual one-on-one pre-purchase guidance. The Homeownership Counselor maintains a professional and effective relationship with clients and program stakeholders.

Duties and Responsibilities

• Provide pre-purchase and foreclosure prevention counseling to clients
• Speak to mortgage lenders as an advocate for borrowers
• Provide a complete financial assessment for clients using a budget, credit report and generating action plans
• Effectively maintain a pipeline of 50 clients or more
• Submit monthly contract goal reports to the Manager of the Homeownership Department
• Record and update client progress and outcomes on a web-based database
• Participate in first-time homebuyer fairs, panels, and community events
• Conduct follow-up calls to clients and one-on-one, face-to-face counseling services.
• Gather all necessary documents from clients to ensure accuracy and completeness
• Monitor hard copy client files to ensure compliance with Housing and Urban Development (HUD)standards
• Attend certified training to ensure compliance with funder and NEW requirements
• Outreach and promote programs to local organizations, schools, libraries, etc.
• Bring additional resources, such as lenders, real estate agents, etc. to the department
• Represent NEW and the Homeownership Department at appropriate outside meetings and events •
• Translate materials as needed
• Perform other duties as assigned

Qualifications and Experience

• HUD Housing Counseling Certification (preferred)
• Neighborworks or NHNLA Certified in the following categories: Foreclosure Prevention Counseling, Pre-Purchase Counseling, Homebuyer Education
• Excellent verbal and written communication skills
• Ability to prioritize and work well under pressure
• Possess strong organizational skills
• Experience with Microsoft Office, internet, and database software programs
• Some physical demands to prepare for workshops – lift boxes with informational packages, supplies, etc…

Education

2 years of housing counseling experience, 2 years of experience in Mortgage Lending/Real Estate field, OR Bachelor’s Degree in Business Administration or related to job description

Additional Requirements

• Must have a valid California Driver’s License, Liability Insurance, and an automobile in good working condition
• Fingerprinting and TB Clearance
• Flexible with working hours, including evenings and weekends
• Fluent in Spanish Required