Homeowner Services Counselor

  • Full Time
  • Brooklyn
  • Hybrid/Flexible

Website Neighbors Helping Neighbors, Inc.

Experienced and growing HUD-Approved Counseling Organization

Position: Homeowner Services Counselor
Employee Type: Full-Time, 35 hours per week

Neighbors Helping Neighbors (NHN) are seeking a Homeowner Services Counselor to provide counseling and advocacy to homeowners in Brooklyn and New York City. This is a 35-hour, five-day- per-week position.

Join an experienced and dedicated team as we work to advance and protect affordable homeownership in New York City. We offer a great work environment with friendly co-workers who are passionate about their jobs. Our office is centrally located in Park Slope/Gowanus, a diverse neighborhood with easy access to transportation.

NHN is a non-profit, community-based organization whose mission is to promote racial justice while empowering low- and moderate-income New Yorkers to fight for, secure, and maintain quality housing and build financial assets. NHN is a HUD-approved housing counseling agency providing foreclosure prevention services, homebuyer education, and tenant advocacy. NHN is an affiliate of Fifth Avenue Committee (FAC), a 43-year-old nonprofit comprehensive community development corporation whose mission is to advance economic, social, and racial justice and is a NeighborWorks America chartered member.

Responsibilities include:
Foreclosure prevention counseling: Meet with homeowners facing mortgage default to review their finances and reason for delinquency, assess their home retention options, and develop an action plan to return them to financial stability. Help homeowners submit applications to mortgage servicers for loan modifications͕, repayment plans, short sales, or other options to resolve their delinquency. Communicate with servicers to advocate on behalf of homeowners, escalate cases, or refer them to legal services partners when necessary. Help homeowners apply for mortgage rescue funds. Assist homeowners who cannot sustainably keep their homes with advice, support, and resources.

Post-purchase counseling: Assist homeowners with a wide range of post-purchase issues, including applying for and securing home repair funds, obtaining property tax reductions, and assisting with mortgage loan refinancing. Co-facilitate post-purchase training seminars.

Data management: Record, maintain, and track counseling data using the online CounselorMax
database, Excel spreadsheets, and other tools.

Outreach & retention: Assist the Program Director in promoting awareness of the program by
hosting townhall meetings, networking with elected officials, making presentations to Community Boards, attending resource fairs, and helping with other activities.

Training, knowledge-building, and certification: Obtain HUD-Certification within 3 months of hire. Obtain NeighborWorks Certifications in Homeownership Counseling and Foreclosure Intervention and Default Counseling within 12 months of hire. Attend regular training sessions to be informed of industry trends and to receive up-to-date information regarding homeownership and foreclosure prevention. Complete sufficient continuing education credits to maintain the NeighborWorks Certification.

Other duties as assigned: Some evening or weekend hours may be required on a limited basis.

• Bachelor’s degree preferred.
• Experience in real estate, personal finance, and/or social services required.
• Additional experience in foreclosure prevention counseling and mortgage loss mitigation preferred.
• HUD-Certified or able to apply for HUD-Certification within 3 months of hire.
• Excellent interpersonal and communication skills.
• Strong public speaking skills.
• Ability to engage with low- and moderate-income homeowners in a respectful manner.
• Able to work well on a team as well as independently.
• Highly organized self-starter able to multi-task.
• Excellent computer skills required.
• Familiarity with CounselorMax a plus.
• Detail-oriented, thorough, and able to concentrate while meeting deadlines.
• Adept at gathering, organizing, and reviewing paperwork.
• Demonstrated patience and flexibility handling complex issues and crises.
• Fluency in a foreign language is helpful, particularly Spanish.
• Strong commitment to NHN’s mission.

Compensation & Benefits: $57,000 to $61,000 commensurate with experience. NHN offers a comprehensive benefits package including health, dental and vision insurance benefits (following a 90-day waiting period), voluntary flexible spending plan, 403b retirement plan, and paid leave time including 18 vacation days and 12 sick days. Staff may apply to telecommute some workdays.

To Apply: Please email cover letter and resume with salary expectations to jobs@fifthave.org

Indicate “Homeowner Services Counselor” in the subject line. No phone calls, please.

NHN is an equal opportunity employer (EEO).

People of color, community residents, and women are strongly encouraged to apply.

HUD Certification preferred

To apply for this job please visit fifthave.org.

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