Director of Operations

Website Neighborhood Partnership Housing Services, Inc

SUMMARY

Neighborhood Partnership Housing Services (NPHS) is a community development organization that fosters equitable communities. We achieve this mission by creating innovative housing and economic solutions that enhance the overall well-being of individuals, strengthen neighborhoods, promote job opportunities, and bolster climate resilience. NPHS embraces a holistic approach to community and economic development, meticulously designing and implementing innovative programs, products, services, and social enterprises that prioritize the needs of our communities.

NPHS seeks an innovative, adaptable, seasoned, and highly experienced Director of Operations Development (DOO) to join our team of entrepreneurs. The DOO is a crucial leadership role within NPHS, overseeing and optimizing the organization’s operational functions. This position is pivotal in ensuring the efficient use of resources, adherence to nonprofit regulations, and achieving our mission. The DOO collaborates with cross-functional teams, manages day-to-day operations, and contributes to the organization’s strategic direction. The DOO’s responsibilities will focus on the main areas of organizational development for NPHS and its affiliates: operations, board administration, compliance, and human resources.

The successful candidate will work onsite and be a proactive communicator able to handle, plan, and execute multiple types of projects simultaneously that vary in complexity while also being responsible for the operational infrastructure to ensure scalable and repeatable growth for all NPHS and its affiliate’s lines of business. The DOO will report directly to the Chief Business Officer.

KEY RESPONSIBILITIES

Operations 40%

Provides overall leadership and direction to the organization’s and its affiliates’ operations, fostering a culture of excellence, collaboration, and continuous improvement.
Develops and implements operational strategies, policies, and procedures to optimize organizational efficiency and effectiveness.
Develops, implements, and monitors day-to-day operational systems and processes critical to advance strategic initiatives and strategic plan goals.
Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
Devises strategies for ensuring enterprise-wide program growth and implement process improvements to maximize operational efficiency and mission impact.
Leads coordination and integration of technology to improve operational efficiency, customer service, and more cost-effective business processes.
Improves customer service and satisfaction through policy and procedural changes.
Effectively coordinates all aspects of strategic planning logistics while actively monitoring and tracking progress toward achieving organizational goals and desired outcomes.
Creates and maintains disaster recovery and business continuity plans to safeguard the uninterrupted operation of NPHS during crises.
Collaborates with the marketing department to ensure all the organization’s websites support the organization’s lines of business.
Manages and oversees all aspects of employee travel and training, including but not limited to, coordinating travel arrangements, booking accommodations, scheduling training sessions, ensuring travel and training budgets are adhered to, and providing logistical support to employees.
Executes any additional responsibilities or tasks as directed by senior management or as necessitated by evolving organizational needs, demonstrating flexibility and a proactive approach in fulfilling these duties to contribute effectively to the team’s and the organization’s overall mission success. This may include undertaking new projects, assisting colleagues, and assuming various ad-hoc roles as required to support the achievement of departmental goals and objectives.

Board Administration 40%

Provides comprehensive support to the Board of Directors, including scheduling meetings, preparing materials, and facilitating effective communication.
Creates meeting agendas, captures minutes, and documents action items promptly after board meetings.
Maintains a centralized repository for board documents, policies, bylaws, and historical records, ensuring easy access for board members.
Coordinates the board self-assessment process to evaluate board performance and identify areas for continuous improvement.
Assists in onboarding new board members, providing comprehensive orientation and essential information about the organization.
Plans and executes board retreats, workshops, and training sessions to enhance board governance, foster collaboration, and improve overall effectiveness.
Maintains accurate board governance records and documentation to support transparency and compliance with regulatory requirements.
Stays current on nonprofit governance trends, best practices, and legal requirements, offering informed guidance to the board and executive leadership.
Provides comprehensive administrative support to the board, ensuring streamlined operations and effective board governance.

Compliance 20%

Responsible for coordinating program reviews and audits conducted by regulatory agencies and other program stakeholders.
Ensures compliance with industry regulations, licensing requirements, and legal obligations.
Collaborates with cross-functional teams to create and maintain compliance-related documentation and records.
Monitors and ensures each department has established and follows relevant policies and procedures tailored to their business operations.
Develops and maintains a comprehensive contract management system to track all contracts, grants, and agreements to ensure timely action and prevent contract lapses or disruptions.
Works with department heads to ensure all program-related reports are submitted.

EDUCATION REQUIREMENTS

A bachelor’s degree in business administration, finance, management, or any related field is required. A master’s degree is preferred.

REQUIRED EXPERIENCE AND QUALIFICATIONS

Proven track record of at least five years in nonprofit leadership or operations management. Demonstrated success in organizational and process improvement initiatives and ability to contribute to the development and execution of corporate strategic plans. Must have excellent leadership and team management capabilities and be adept at building and fostering cross-functional collaboration. A strong understanding of nonprofit regulations, compliance, and ethical standards is required. Familiarity with nonprofit governance best practices and board relations is preferred. Ability to work effectively with diverse stakeholders, including board members, staff, volunteers, and external partners, is required. Proficiency in technology and Microsoft Office is essential for effective reporting, communication, and project management. Experience in project management, with the ability to oversee multiple initiatives simultaneously. Ability to operate effectively in a dynamic nonprofit environment, adapting to changing circumstances and priorities. Commitment to upholding the highest ethical standards and nonprofit best practices. Exceptional written and verbal communication skills.

COMPENSATION AND BENEFITS

The salary range for the Director of Operations position will be between $90,000 and $100,000, commensurate with qualifications and experience. In addition to competitive compensation, NPHS offers comprehensive health benefits and an 8% employer retirement plan match to support our employees’ financial well-being and security.

HOW TO APPLY

Please submit a resume with a cover letter to careers@nphsinc.org. Resumes without a cover letter will not be considered.

Attention:

Human Resources

Neighborhood Partnership Housing Services

9551 Pittsburgh Avenue

Rancho Cucamonga, CA 91730

HUD Certification not needed

To apply for this job please visit nphsinc.org.

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