NACA Counselor

Website NACA


The NACA Counselor serves as the primary point of contact from the initial counseling session through closing (referred herein as “NACA Counselor”). The NACA Counselor assists low-and-moderate income people, and those subjected to systemic racism to achieve affordable homeownership (referred herein as “Members”) with the best mortgage in America while earning considerable income.  NACA’s Best in America Mortgage outstanding terms are – no down payment, no closing cost, no mortgage insurance, no credit score consideration, at a below market fixed interest rate. The NACA mortgage and other homeownership programs are superior to other homeownership programs. NACA Counselors are provided an instant pipeline of homebuyers.

The NACA Counselor’s performance requirements and compensation is outcome based with pay incentivizing positive outcomes for the Members. NACA Counselors continued employment is contingent on successful completion of their NACA training, becoming HUD-Certified, and licensed as a Mortgage Loan Originator (“MLO”) in the state/s where her/his office originates NACA loans.


The NACA Counselor manages a pipeline of Member files assigned to her/him and provides comprehensive, individual housing and financial management counseling services in a local NACA office or by video conferencing.

The NACA Counselor helps Members overcome the roadblocks that prevent them from qualifying for a mortgage loan and purchasing a home. The NACA Counselor ensures effective and timely communication.  She/he explains the mortgage criteria, requests necessary information and documents, assess readiness for homeownership, and determines an affordable mortgage payment considering each Member’s particular circumstances and goals based on NACA’s policies and procedures. The NACA Counselor also works with Members to address and improve their financial management skills.  In addition, NACA Counselors must be knowledgeable with all NACA programs to provide counseling, assistance and solutions to homebuyers, homeowners and renters with an unaffordable housing payment.

The NACA Counselor utilizes NACA’s state-of-the-art client management system software called NACA-Lynx which enables paperless comprehensive housing counseling and mortgage processing. The NACA Counselor works with Members to become qualified primarily for the NACA Mortgage based on NACA’s character-based underwriting criteria and compensating factors (“NACA Qualification”). While this can be achieved quickly for some Members, it may take several months or longer for others. A NACA Mortgage Specialist reviews the NACA Counselor’s assessment to confirm if the Member should be NACA Qualified or requires additional counseling or documentation. NACA Counselors are provided support staff and processes to assist in their success. 

The NACA Counselor utilizes problem solving skills and financial management guidance to help Members achieve affordable homeownership always maintaining a professional appearance and demeanor while providing outstanding customer services. She/he must be able to work independently with Members and in coordination with other NACA departments. The NACA Counselor must manage their time effectively to provide accurate, comprehensive counseling sessions within specified time limits. 

The NACA Counselor provides comprehensive housing counseling as well as the mortgage related activities described below. The NACA Counselor’s daily responsibilities include working with Members on the following:  

  • Provide a clear direction for a path towards their homeownership goals and improve their financial management skills.
  • Utilize NACA-Lynx to accurately complete documentation and data entry for efficient and paperless NACA Qualification and mortgage processing.
  • Document files with written narratives and identify action items for the Member to complete after each counseling session.
  • Review payment history, income, liabilities, assets, and other criteria to determine eligibility for the program, readiness for home ownership and mortgage payment affordability.
  • Develop a realistic monthly budget and address budget issues. This includes calculating a monthly cash flow surplus to establish a Member’s long term affordable mortgage payment. 
  • Work with Members for as long as it takes to resolve payment history issues, to reduce debt and/or adjust expenses as needed to meet their purchase goals. 
  • Define a plan to save the minimum required funds to make the home purchase. 
  • Determine a maximum affordable mortgage payment and define a path to achieve Member’s homeownership purchase price/goal.
  • Examine and process documents and address issues as needed.
  • Address NACA Qualification conditions (if any) within 48 hours.
  • Provide information on alternative mortgage products and options for the Member to make a well-informed home purchase and mortgage decision.
  • Assist Members during their housing search to purchase within their affordability and eligibility.
  • Maintain communication during the Member’s housing search to address any changes to the criteria used for their NACA Qualification.  
  • Review and process Member’s application for NACA Credit Access to ensure the Member and the property adhere to NACA’s criteria.
  • Assist in submitting the Member’s mortgage application.
  • Address lender conditions.
  • Assist the Member through closing to facilitate the mortgage process. 

Other Activities and Requirements

  • Present Home Buyer Workshops.
  • Assist in outreach activities focused on low- and moderate-income communities, churches, job sites, events, etc.
  • Participate in regular trainings.
  • Participate in NACA events and campaigns.
  • Other duties as assigned.
HUD Certification required

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