Financial Empowerment Coach

  • Full Time
  • Detroit
  • In-Office



Matrix Human Services is Educating Children, Supporting Families and Rebuilding Neighborhoods in Detroit. 

Operating multiple programs in more than 35 Detroit locations, Matrix provides services to more than 25,000 individuals and families annually and operates the largest Head Start program in Detroit serving more than 1,900 children.


Being of Service
Building Relationships
Always Learning
Committed to Results


The Financial Empowerment Coach (Coach) will work in a manner that encourages measurable, positive outcomes in a client’s financial well-being. The Coach will primarily work directly on the City of Detroit’s Financial Empowerment Center (FEC) but will support other economic mobility initiatives as assigned. He/she will work closely with management to identify programmatic needs and opportunities, attend relevant trainings and community meetings, and administer financial coaching and financial workshops. They will be responsible for both program coordination and direct service delivery of one-on-one and/or group financial coaching, resources navigation and referral of clients to all necessary community resources that encourages overall economic stability.


Utilize tools and trainings to help execute the financial coaching program that effectively reaches and impacts Matrix clients.
Coordinate and provide direct coaching to consumers, helping them set and achieve their own financial goals around money management, credit, saving, and more.
Collect, track and report required data using client management database.
Engage in ongoing follow-up with clients
Assist with developing financial coaching manuals, instruction guides, and course materials as appropriate.
Provide high quality, competent and timely services that produce client and programmatic outputs and outcomes.
Build and manage relationships with community partners and referral sources for client wrap around services.
Work inter-departmentally with team through referring mutual clients for greater client impact.
Participate in initial trainings and ongoing professional development trainings. Successfully complete and pass counselor training
Follow required protocol and program requirements.


Associate’s Degree in Business Administration, Social Work, Human Services; Bachelor’s degree (BA) from a four-year college or university is preferred
Two years of experience volunteering or working with community-based organizations or social service agencies in the area of financial empowerment.
High priority given to those with current HUD housing counseling certification.
Ideal candidate will have a familiarity with financial concepts, experience in consumer credit or finance, or experience in financial coaching in a business or community setting
Foreknowledge and/or ability to ascertain knowledge of community resources that encourages other self-sufficient items such as employment.
Excellent computer and client management required (Microsoft Office Suite & Salesforce)
Strong communication and interpersonal skills
Ability to work with individuals in a respectful and nonjudgmental manner
Ability to problem-solve and work independently on multiple projects
Requires an average of 30% local travel with a periodic floating office.


Works in a normal office environment with usual pressures of managing personnel and dealing with time constraints. Because of the need to meet with others within the community, it is common to drive to several locations, sometimes in inclement weather. 


All staff will use data to help achieve program goals; apply techniques and strategies that promote a culture of learning; identify and address gaps that continuously improve our programs
All personnel of Matrix must adhere to the NASW Code of Ethics and incorporate Continuous Quality Improvement efforts into their everyday performance
All Head Start employees must adhere to the federal regulations and requirements for Head Start operations including the Program Performance Standards, licensing regulations, and the NAEYC Code of Conduct
Demonstrate and actively promote an understanding and commitment to the mission and values of Matrix Human Services

Matrix Human Services is an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Matrix Human Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to Michigan law requires that a person with a disability or handicap requiring accommodation to perform the essential duties of the job must notify the employer in writing within 182 days of the date that the need is known or should have been known.  

Salary Description

HUD Certification preferred

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