Housing Programs Manager

Housing Case Manager Job Description

About Isuroon

Isuroon’s mission is to empower low-income individuals and families to become productive participants in the U.S. financial system and achieve their financial goals. These goals include homeownership, financial wellness, housing navigation, legal literacy, and more. Annually, Isuroon reaches nearly 800 individuals in Hennepin, Scott, and Dakota counties and that number continues to grow.

Position Description

The Housing Case Manager will support and manage both housing stability services and homeownership program. As the housing case manager, you are responsible for the delivery of homeownership services primarily in intaking, 1 on 1 counseling, reporting, and education. You are also required to support individuals experiencing homelessness or housing insecurity – navigating resources and supports available to secure safe and stable housing. The position will establish a relationship with each individual on their specific case (whether it’s homeownership or housing stability) and will work with that individual to assess their unique needs, set goals, and sit side-by-side to help navigate resources to overcome barriers and ultimately achieve their goals. Translation/interpreter will be provided.

A Housing Case Manager should demonstrate cultural understanding, respect, resilience, adaptability, conflict resolution, and resourcefulness. In this role, interpersonal skills with the ability to build trusting relationships through collaboration will be vital. The Housing Case Manager will be under the direct supervision of the Director of Housing.

Essential Duties and Responsibilities of a Housing Case Manager

Create a welcoming environment to greet individuals seeking assistance, and work to establish a relationship with each individual using a person-centered approach.
Conduct an initial interview with each individual to identify their housing needs and preferences and complete intake.
Support participants in setting housing-related goals and developing a plan of action to reach those goals including helping participants complete applications for housing and doing research with participants regarding housing options.
Serve as a liaison between the participant and the systems they are accessing, as necessary.
Assess the current financial status of the household, reviewing the housing market, answering any homeownership questions the client has, and making referrals to education and other service agencies as appropriate.
Track progress of plan and provide individualized support, as needed for success.
Provide follow-up contacts with the client every 30 days until program completion or termination.
Report data in online systems in a timely and accurate manner.
Work collaboratively with other individuals who are helping participants with their goals (e.g., loan officer, realtor, social service agencies, case managers, landlords, shelter providers).
Participate and or facilitate training sessions and meetings both in person or virtual, as required.
Collects data to help with the admission process using salesforce, spreadsheet, Homekeeper, and other data management systems.
Ensure that all eligibility forms are properly signed and filed.
Communicates with other team members constructively in order to reduce conflict and enhance the resolution of issues.
Familiarity with Isuroon needs and programs.
Familiarity with housing resources and housing navigation.
Ability to troubleshoot and problem solve.
Required Knowledge, Skills, and Abilities

Demonstrates the ability to use standard office equipment such as telephones, computers, copiers, fax machines and others.
Displays the ability to communicate with others effectively, listen closely and convey points clearly.
Maintains adherence to all guidelines related to confidentiality.
Demonstrate the ability to calculate moderate to complex math calculations when developing budgets and housing ratios.
Shows proficiency with computer programs which will include Salesforce, Microsoft Word, Excel, PowerPoint, Outlook and others.
Demonstrates excellent customer service skills and the ability to calm patients or clients who may be distraught.
Possesses the ability to adjust to constantly changing workloads and be a team worker.
Cultural competence and ability to learn and adapt to East African culture.
Respects client or patient dignity and confidentiality.
Adheres to the facility dress code and appears professional at all times.
Education and Experience

·       Bachelor’s Degree: Social Work, Business Administration, Nonprofit Management, Public Administration, or a related field.

·       Experience in working with real estate, finance, lending, or credit preferred.

·       Experience in homeownership advising, HUD Counseling required.

·       A driver’s license is required as there will be travel to and from appointments.

Work Environment

This position will be full-time, 40 hours per week, working in the Minneapolis office. Traveling to and from appointments is required.