HUD Certified Housing Counselor

  • Full Time
  • High Point
  • Hybrid/Flexible

Website Housing Authority of the City of High Point

Empowering Lives and Building Foundations


The purpose of the Hud Certified Housing Counselor position assists low and moderate income families of the High Point Housing Authority (“HPHA” or “Agency”) in becoming homeowners. The incumbent will counsel first time homebuyers, mitigate loss to existing homeowners, and perform advisory and clerical work. Occasionally, the employee will need to be present at community events that occur on a Saturday.

Essential Duties and Responsibilities

The statements below are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

  • Provides one-on-one counseling regarding the home buying process.
  • Explains to potential homebuyers the terms and conditions regulating home ownership and/or various housing assistance programs (5H, Affordable, Section 8 Voucher) and concepts, including but not limited to: amortization schedules, income calculations, housing ratios, credit analysis, title searches, foreclosure procedures and other home loan steps.
  • Accepts and processes applications for second mortgages; conducts credit counseling sessions; and accompanies applicants to banks and other agencies, as required.
  • Develops marketing materials and methods to promote the sale of homeownership units in the HPHA inventory.
  • Develops and coordinates the implementation of post-homeownership classes.
  • Provides loss mitigation counseling.
  • Processes applications, loan requests, etc. to third party funding sources, as required.
  • Prepares paperwork for closing procedures on homes.
  • Receives, investigates, and resolves resident complaints regarding homeownership program.
  • Attends, participates in, and coordinates resident activities associated with the department.
  • Develops relationships with the local banking, real estate and homeownership community as directed by CEO.
  • Identifies additional programs and resources that enhance affordability for residents.
  • Assists with the preparation of grant applications to support activities associated with housing counseling and the department.
  • Monitors and oversees related activities associated with the Spring Brook Meadows Homeowners Association, when/if applicable.
  • Collects data, identifies trends, and assimilate into reports.
  • Communicates information or data to the CEO for dissemination by CEO to the Board of Commissioners (“Board”) and other governing bodies about the homeownership program.
  • Conducts financial literacy classes four times a year, or as needed.
  • Conducts annual Housing Fair.
  • Performs general administrative duties such as maintaining accurate and comprehensive applicant and resident files; preparing and generating reports as required by the Department of Housing and Urban Development (“HUD”) and other funding sources; typing correspondence; entering data into computer system; etc.
  • Performs other duties as assigned.


To perform this job successfully, an individual must be able to perform each competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job competencies.

Job Competencies

  • Has considerable knowledge of the methods, procedures and policies of the HPHA as they pertain to the performance of the essential duties of the Home Ownership Coordinator.
  • Has considerable knowledge of principles and practices of assisting low and moderate income families in buying homes.
  • Has considerable knowledge of the laws, ordinances, standards, and regulations pertaining to the essential duties and responsibilities of the position.
  • Has considerable knowledge of the organization of the department, and of related departments and agencies.
    Clearly understands any occupational hazards and adheres to any safety precautions inherent in performing the essential functions of the work.
  • Has considerable knowledge of terminology and related professional languages used within the department as such pertains to work responsibilities.
  • Knows how to maintain cooperative and effective relationships with intra and interdepartmental personnel, as well as any external entities with whom the position interacts.
  • Is available to attend events that occur outside of normal (Monday – Friday, 8am to 5pm) business hours.

Education and/or Experience

A Bachelor’s degree in a related field is required, with training emphasis in real estate or public housing management. Additionally, at least three (3) to five (5) years experience or training that includes public housing management and real estate sales. An equivalent combination of education and experience may be considered. HUD certified Housing Counselor. Bilingual in English/ Spanish preferred.

The Housing Authority of the City of High Point is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Housing Authority of the City of High Point will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

HUD Certification required

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