Director of Program Strategy, Impact, and Evaluation

Job Overview: The Syracuse Financial Empowerment Center (FEC) is a collaboration between the City of Syracuse, Onondaga County, and Home HeadQuarters that aims to improve the financial stability of City of Syracuse households by providing free, one-on-one, professional financial counseling and education. The FEC Counselor’s primary purpose is to provide financial counseling, education, and support to individuals and families. The individual in this position will go through comprehensive financial counselor training and help clients manage their finances and achieve their financial goals. The FEC Counselor will develop a rapport with the individuals they are working with and will provide case management and community referrals as necessary to help them become financially independent. It is expected that the FEC Counselor will focus services in a culturally competent, one-on-one counseling format. The FEC Counselor will report directly to the Financial Empowerment Center Program Manager. This is a non-exempt position. This position will work out of the Onondaga County Department of Social Services. Major Responsibilities: • Assess client needs and develop individualized goals and service plans with each client; • Provide one-on-one financial counseling sessions (including both initial and follow-up sessions) to achieve client outcomes; • Make appropriate community referrals and integrate other wrap-around supports (e.g., benefits, tax preparation, and legal services) into counseling to achieve greater results; • Engage in ongoing follow-up with clients; • Collect, track, and report required data using a client management database; • Support the creation of new workshops in budgeting, banking, and credit; • Participate in initial trainings and ongoing professional development trainings as directed; • Follow required protocol and program requirements; and • Successfully complete and pass financial counselor training. Job Requirements: • Two years of relevant work experience with some background in finance, financial education, counseling, coaching, or social service delivery; • Associate degree preferred, or equivalent combination of education and training; • Dynamic, committed individual with strong interpersonal skills and a passion for supporting people with low incomes to build greater financial stability; • Excellent interpersonal skills: the ability to work effectively with partners and colleagues in a cross-cultural, multi-disciplinary environment; • Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines; • Excellent writing and verbal communication abilities; • Preferred: Bilingual (Spanish, English, or Other); • Demonstrated success in program coordination and achieving programmatic goals and outcomes; • Highly organized self-starter with demonstrated success in managing multiple and diverse priorities, as well as balancing competing deadlines and projects; • Strong computer skills: Microsoft Word, Excel, PowerPoint, and Outlook; and • Attention to detail and production of quality work, along with the ability to work quickly and under pressure. Competencies: • Public speaking; • Self-directed learning; • Ability to work independently with minimum supervision and as part of a high-performing team; • Willingness to work a non-standard work schedule, including as needed (evenings and weekends); • Organized, able to prioritize, strategically plans, and meets deadlines; • Demonstrated ability to collaborate with staff, community partners, stakeholders, volunteers, and clients; • Strong interpersonal and conflict management skills; • Strong verbal and written communication skills; • Critical thinking skills; and • Commitment to excellence and passion for the mission of the FEC. Physical/Other Requirements: • Position is primarily a normal office setting, requiring long periods of sedentary work at a desk and computer; • Minimal lifting up to 10 pounds occasionally; • After-hours event attendance occasionally; • Ability to travel throughout the service delivery (via a personal, insured vehicle or via public transportation); and • Work hours that may be outside of the standard workday (e.g., Saturdays or until 8:00pm). How to Apply: Interested candidates should submit a cover letter, describing their salary requirements and qualifications, with their resume and three professional references to kathleenw@homehq.org. Please, no phone calls. Home HeadQuarters is an Equal Opportunity Employer.