Community Service Specialist

Community Services Specialist

Reports to the Director of Programs

Responsibilities

The Community Services Specialist responsibilities include delivery of direct services and products to clients of Hawaiian Community Assets.

Service Delivery

Deliver financial and housing education group workshops
Conduct individualized financial coaching and housing counseling for clients enrolled in HCA’s Financial Opportunity Center (FOC) services
Provide case management for FOC clients, from client enrollment through exit from HCA match savings accounts and Hawaii Community Lending (HCL) loans
Refer clients to employment coaching, small business training, and additional resources and services to address their financial and housing needs
Assist clients with free tax preparation
Identify rental deposit and down payment and closing cost assistance programs and resources
Conduct loan closings with qualified homebuyers and consumer loan borrowers

Marketing/Partnerships

Conduct outreach to promote the Financial Opportunity Center, HCA services and HCL loan products and mortgage assistance
Network to improve the presence and reputation of the branch and company with key stakeholders including, but not limited to, local residents, employment and small business service providers, housing developers, County agencies, and employers

Compliance/Quality Control

Address customer and employee satisfaction issues promptly
Adhere to high ethical standards, and comply with all regulations/applicable laws including National Industry Standards for HUD housing counseling agencies
Maintain communication with clients in accordance with HUD and USDA regulations and standards
Attend weekly/monthly team meetings with Director of Programs and/or HCA Operations/Executive Director to review client pipelines and participate in training
Sign and submit time sheets to Director of Programs for review and approval

Staff Training/Capacity Building

Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
Engage with HCA and HCL co-workers to bring out the best of branch’s personnel by participating in training, coaching, development and positive motivation
Perform other duties as assigned by the Director of Programs

This is a 32-hour work week, 4 day, full-time position. This is a remote position open to qualified applicants who reside in Hawaii.

Qualifications

Working knowledge of Microsoft Office computer programs (Word, Excel, Access, Publisher) and online platforms (Zoom, Microsoft Teams)
Strong oral and written communication skills
Comfortable speaking one-on-one with individuals and in front of families and groups
Ability to work independently or as part of a team

HUD Certification in Homeownership Education and Counseling (secured within first 6-months of employment)

Ability to teach in group settings
Must be at least 18 and have a High School Diploma/GED

Preferred

Knowledge and understanding of Hawaiian culture and values
Experience in finance, housing, lending, or education
Knowledge of online platforms such as Zoom, Microsoft Teams
Basic understanding of Hawaiian Home Lands
Willingness travel and work weekends and outside of regular office hours (M-F, 8a-5p) when necessary

Compensation

Salaried position: Range from $50,000-$60,000 annually
Paid Time Off after six months of employment
Healthcare, Temporary Disability, Workers Compensation, Group Life Insurance
401(k) match after 12 months of employment
Professional development trainings in Hawaii and the continental United States
Job Type: Full-time

Pay: $50,000.00 – $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off

Schedule:

Monday to Friday
Education:

High school or equivalent (Required)
Experience:

Case management: 1 year (Preferred)
License/Certification:

Driver’s License (Required)
Work Location: In person