Housing Program Manager

  • Full Time
  • Chicago
  • In-Office

Website Greater Southwest Development Corporation

Non Profit

Greater Southwest Development Corporation (GSDC) is a community development agency based in the City of Chicago whose primary goal is to improve the quality of life in southwest Chicago through entrepreneurial, commercial and residential real estate development, as well as a variety of business and residential resources.

Our vision: A thriving southwest Chicago community.

Our mission: To be a catalyst for creating and maintaining a vital southwest Chicago community by empowering, building and sustaining development that raises the quality of life for our neighborhood residents, businesses and industries.

Job Description

Title: Housing Program Manager

Reports to: Director of Housing and Financial Services

Basic Function: Under the supervision of the Director of Housing and Financial Services, serves clients through high quality delivery of counseling that fulfills our mission for preventing homelessness and building wealth through homeownership opportunities. This role requires an individual with a passion for and commitment to help low income and financially distressed individuals.

Essential Job Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities may include, but not limited to the following:

Program Manager

  • Support Director of Housing and Financial Services with preparation of grant proposals and applications, audits by counseling program funding sources (HUD, IHDA, etc)
  • Assist in preparing accurate and timely reports as required by different counseling programs
  • Ensure client management system is utilized timely and effectively to track, maintain, and report program data in accordance with HUD and other program contracts
  • Support with Quality Control Reviews to monitor and evaluate client file accuracy, and compliance for HUD and other program standards
  • Assist Director of Housing and Financial Services to oversee counseling staff, provide direct support, and coaching on regular basis, along with annual performance review
  • Verify staff has appropriate training and resources to perform their job effectively
  • Collaborate with Director of Housing and Financial Services on the development, coordination, and facilitation of content for Homebuyer’s Education, Financial Literacy, Rental and Mortgage Delinquency classes

Counseling Responsibilities

  • Provide financial and housing counseling to assist individuals meet their financial and housing goals. Counseling areas: Rental Counseling, Foreclosure Prevention, Post Purchase, Home Buying and Financial Capability.
  • Developed and implement loss mitigation alternatives and intervention on behalf of client
  • Communicate with the mortgage companies and submit a loss mitigation packages on behalf of the client when applicable
  • Analyze clients’ financial situation to determine their readiness to buy and qualify for a mortgage
  • Assist future homeowners to prepare for homeownership acquisitions. Explain the terms and conditions regulating affordable housing programs
  • Introduce and explain home buying and loan terms as amortization schedules, income calculations, housing ratios, credit analysis, foreclosure procedures and prevention steps, and other loan steps
  • Teach 8-hour HUD Approved Homebuyer Education class in a group setting
  • Develop personalized client action plans corresponding goals and recommendations for all housing counseling programs.
  • Ensure every case activity and client progress is tracked in Counselor Max and paper files.
  • Actively engage in follow up and on-going case management with client post-counseling to evaluate effectiveness of action plan and client’s success in following the recommendations provided by the counselor.
  • Identify community resources and make appropriate referrals to achieve client goals.
  • Monitor client files meet compliance guidelines according to HUD standards for all housing counseling services.
  • Adherence to established policies and procedures for the delivery of counseling and education services.


  • Maintain all client records, including working with internal and external systems and client data management systems. These functions include but are not limited to collecting, tracking and reporting required data.
  • Maintain HUD certification and complete continued education to maintain all counseling certifications according to HUD, and National Industry Standards for Homeownership Education and Counseling.
  • Maintain and enter client data in all tracking spreadsheets as necessary.
  • Maintain flexible work schedule, including, with advance notice, evening and weekend hours and branch location to respond to business and client need.
  • As required support branch location operations by coordinating maintenance, and miscellaneous administrative functions.
  • Represent GSDC at workshops, community and networking events as needed during weekends and evenings.
  • Aid with marketing and outreach efforts to create program and workshop awareness
  • Perform special projects and/or assignments as directed by management
  • Other duties assigned.


  • Minimum 5 years of housing counseling experience
  • Lending, underwriting, or real estate experience is a plus
  • Ability to exercise judgment when evaluating and analyzing clients’ financial situation, understanding and setting goals and documenting recommendations in an individualized action plan.
  • Capability in maintaining confidentiality of borrower communications and information.
  • Knowledge of the components of financial and credit management, mortgage finance and the home buying process.
  • Ability to compare and contrast financial information; calculate mortgage affordability.
  • Strong written and verbal communication and interpersonal skills, including the ability to engage with individuals facing financial stress and respond clearly to questions with information that is clear to the client.
  • Ability to effectively communicate with third parties such as creditors or mortgage service companies to effectively resolve client financial issues.
  • Strong organizational and time management skills including the ability to prioritize deadlines and perform multiple tasks and projects simultaneously with limited supervision.
  • Outcome driven with a strong client focus.
  • Computer literacy, including the ability to use the internet and e-mail and proficiency with the Microsoft Office suite of programs. Experience with client management software is a plus.

Training/Certifications Requirements

  • HUD Housing Counseling Certification required or obtained certification within 3 months of employment
  • NCHEC Certifications in the core housing counseling competencies preferred

Position Classification

Exempt. Salary to commensurate with experience. Robust compensation package offered.

Job Type: Full-time

Pay: $50,000.00 – $55,000.00 per year

COVID-19 considerations:
Employees are required to wear face masks, social distance and to perform covid tests to prevent the spread of the virus.

Salary: $50,000 - $55,000
HUD Certification required

To apply for this job email your details to hr@greatersouthwest.org

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