Program Coordinator/Housing Counselor

  • Full Time
  • Koreatown
  • Remote

Website FACE_OfficialLA Faith and Community Empowerment

Category: Management, Social Services, Housing

Certification: HUD Housing Counseling Certification**

**Non-certified hires are expected to take the HUD exam and get certified within a period of time.

Program Coordinator/Housing Counselor works under the supervision of the CEO, and is responsible for program coordination for various programs including our housing, job development, marketing, government relations, leadership programs, and more. In housing, they will be providing a full range of client services for financial education, first-time home buying, and foreclosure prevention programs, including group education workshops, seminars, and individualized guidance. They will gather documentation needed to evaluate creditworthiness and eligibility of mortgage applicants for various homeownership programs, including mortgage loan products and down payment assistance. They will also be involved in delinquency counseling, assessing documentation to determine home retention workout options, which includes loan modifications and the Keep Your Home California program. In addition, they will maintain positive and effective relationships with clients and program stakeholders. This job requires working on Saturdays/weekends.


Coordinate/conduct case management, training and outreach and communication with various stakeholders for the various programs including housing, job development program and leadership development.

Conduct group education on a variety of topics relative to financial literacy, home buying and foreclosure prevention.

Conduct one-on-one sessions with prospective borrowers in order to: analyze financial and credit information, determine customer financing objectives, eligibility of down payment products and gather any additional required information to determine mortgage readiness.

Conducts one-on-one sessions with delinquent homeowners to assist clients in evaluating opportunities available through various foreclosure prevention programs.

Identify, develop and maintain a quality network of business relationships that serves as a recurring source of referrals for new clients.

Maintain current knowledge of industry program requirements pertaining to financial literacy, homeownership, and foreclosure prevention.

Conduct workshops, training seminars, and classes in topics covering financial literacy and first-time homebuyer certification.


Excellent verbal and written communication skills

Excellent computer skills and proficiency in Microsoft Office suite of products

Strong interpersonal skills necessary to work effectively with a variety of people and organizations

Ability to plan, prioritize, and follow through within deadlines and case management

Attention to detail and accurate data input of client data in client tracking database

Must be able to work with minimal supervision

Previous leadership experience

Passion for service and strong desire to grow

Perform other duties of similar nature or level as required


Bilingual (English/Korean Preferred)

Graphic design experience using Adobe Photoshop and/or Illustrator

Print/Publication experience using Adobe InDesign

Video editing experience using Final Cut Pro

Previous housing/real estate industry experience a plus

Networking skills and having contacts with faith and community leaders a plus


This position requires Saturday hours minimum once or twice a month. The individual is expected to fulfill his/her job responsibilities beyond scheduled work hours. This may include community meetings and events in the evenings or weekends. The individual is also expected to participate in FACE’s events which may occur outside of the regular business hours. This includes travel related to FACE events and job training.


Paid Vacation and Sick Time
Medical Insurance
Certification Training
Ten days of annual holiday observed

HUD Certification preferred

To apply for this job please visit

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