Housing Counselor

Responsibilities:

• Interview our clients with debt issues via telephone, video, or in person to offer advice on improving their financial situation
• Determine available monthly income after living expenses to meet credit obligations and offer possible alternatives for repaying debt
• Offer budget counseling to clients to assist them in managing and/or reducing their monthly expenses
• Provides counseling to homeowners on all housing issues in order to resolve problems and improve housing opportunities.
• Translate technical information about foreclosure matters to ensure homeowner understands the process.
• Works with clients on budgeting and credit to find long-term solutions to foreclosure issues.
• Evaluates homeowners’ eligibility for loss mitigation options and other alternatives to prevent foreclosure.
• Assists clients with the preparation of mortgage modification applications for submission to lenders.
• Follow up with both client and lender to ensure process moving in a forward direction.
• Negotiates mortgage modification agreements with lenders on behalf of customers.
• Educate homeowner on all options available to them with regard to their home.
• Participate in community outreach activities by representing CCCS at health fairs as needed.
• Other tasks, as assigned by management

Requirements

• A patient and empathetic attitude
• Exceptional interpersonal and rapport building skills
• Great active listening skills
• Excellent writing skills and the ability to communicate concisely
• Problem solving skills and attention for detail
• Ability to multi-task
• Retention focused skill set
• Computer literacy