Housing Counselor

  • Full Time
  • Waterloo
  • In-Office

Website Consumer Credit Counseling Service of Chattanooga and the Tennessee River Valley

Responsibilities:

  • Interview our clients with debt issues via telephone, video, or in person to offer advice on improving their financial situation
  • Determine available monthly income after living expenses to meet credit obligations and offer possible alternatives for repaying debt
  • Offer budget counseling to clients to assist them in managing and/or reducing their monthly expenses
  • Provides counseling to homeowners on all housing issues in order to resolve problems and improve housing opportunities.
  • Translate technical information about foreclosure matters to ensure homeowner understands the process.
  • Works with clients on budgeting and credit to find long-term solutions to foreclosure issues.
  • Evaluates homeowners’ eligibility for loss mitigation options and other alternatives to prevent foreclosure.
  • Assists clients with the preparation of mortgage modification applications for submission to lenders.
  • Follow up with both client and lender to ensure process moving in a forward direction.
  • Negotiates mortgage modification agreements with lenders on behalf of customers.
  • Educate homeowner on all options available to them with regard to their home.
  • Participate in community outreach activities by representing CCCS at health fairs as needed.
  • Other tasks, as assigned by management

Requirements

  • A patient and empathetic attitude
  • Exceptional interpersonal and rapport building skills
  • Great active listening skills
  • Excellent writing skills and the ability to communicate concisely
  • Problem solving skills and attention for detail
  • Ability to multi-task
  • Retention focused skill set
  • Computer literacy
HUD Certification required

To apply for this job please visit recruiting.paylocity.com.

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