Housing Counselor

  • Full Time
  • Buffalo
  • Remote

Website Buffalo Urban League


The Housing Counselor is responsible for assisting the Housing Coordinator in the implementation of the Buffalo Urban League, Inc. programs and housing projects that will promote stability for potential and current homeowners within designated Buffalo Urban League service area or program/project boundaries. The Housing Counselor may be responsible for counseling clients that are facing foreclosures and/or are victims of predatory lending or fair housing violations. This person may also be responsible for conducting homebuyer workshops and/or one-on-one sessions on housing and credit counseling services with limited administrative responsibilities. Within these areas, they will counsel clients on budgeting and credit. They will also support the development of educational workshops and assist in the marketing/outreach efforts of the department. This position requires the use of independent judgment and decision-making skills.


  • A bachelor’s degree in human services, business, finance, or related field; or at least two (2) years of experience in real estate, financial lending, homeownership preservation or related areas and two (2) years of experience working with people in need of assistance or an equivalent combination of training and experience.
  • Specialized training with NeighborWorks or LaRaza are a plus.
  • With the assistance of Buffalo Urban League, you will be required to pass the National HUD Housing Counselor Certification Exam within 6 months of hire.
  • Bi-lingual is a plus.


  • Strong familiarity with housing issues and financing mechanisms.
  • Experience in working with people of diverse backgrounds.
  • Good working knowledge of the home buying process.
  • Knowledge of the housing market and potential obstacles for homeownership.
  • Knowledge of lending products and various homebuyer assistance programs.
  • Working knowledge of personal computers.
  • Understanding of Excel and Microsoft Word programs will be required.
  • Working knowledge of Fair Housing, Fair Lending, Equal Credit Opportunity Act, Community Reinvestment Act, and affordable housing, anti-predatory lending laws, foreclosure laws & regulations and related issues.
  • Good organizational skills.
  • Excellent oral and written communication skills.
  • Tactfully ask probing questions and analyze information to produce recommendations based on analysis.
  • Skilled at working with people of diverse backgrounds.
  • Ability to work and motivate others.
  • Ability to think strategically and solve problems.
  • Ability to manage multiple projects and tasks efficiently and effectively with reserve and discretion.
  • Ability to exercise initiative and work independently.
  • Demonstrated ability to work with others in establishing goals and objectives.
  • Demonstrated skills in organizing time and prioritizing workload.
  • Knowledge of different options a client has when a mortgage is in default.
  • Ability to maintain a calm and professional demeanor when working with the public.


  • Meet individually with potential and current homeowners to provide education, guidance and referrals.
  • Maintain the database associated with housing counseling
  • Work closely with community, social, city, county, state and federal agencies to help meet the needs of clients directly or as an advocacy & referral.
  • Conduct a comprehensive overview of clients’ financial situation and Provide individualized credit counseling services
  • Provide a recommended course of action relevant to the clients’ particular situation and in support to the clients’ financials goals.
  • Utilize training and outside resources to provide advice to clients on complex financial issues.
  • Prepare appropriate documentation of all counseling sessions in accordance the Buffalo Urban League and other funder’s guidelines.
  • Recommend and refer clients to other social services agencies and other community resources for needs outside the scope of the Buffalo Urban League.
  • Understands consumer credit issues and keeps current on such issues through participation in in-house training, review of materials distributed by PR and self-directed learning opportunities outside of work (i.e., listening to consumer-oriented radio talk shows, reading the business section of the newspaper or other financially oriented publications).
  • Connect clients with educational resources and materials that are relevant to their situation and goals.
  • Assist with the resolution of client complaints as needed.
  • Provide appropriate follow-up, education, and support to clients.
  • Respond to client calls, resolves client/creditor problems and documents account activity in the notes of the Buffalo Urban League’s data operations systems.
  • Meet quantitative benchmarks and measures established for counseling.
  • Meet qualitative benchmarks and measures established for counseling.
  • Works independently to maintain productivity meet performance goals and manage day-to-day operations of the counseling location without on-site management.
  • Provides service in accordance with all state, federal and regulatory guidelines for the provision of counseling services.
HUD Certification required

To apply for this job please visit www.buffalourbanleague.org.

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