Housing Counselor Assistant

  • Full Time
  • Rochester
  • Remote

Website Urban League of Rochester Urban League of Rochester

Urban League of Rochester


1. Work with income eligible buyers from initial counseling through closing (“Case Management approach”).

2. Pre-screen program applicants’ written applications by conducting an initial phone interview

3. Counsel home buyers on a one-on-one basis and provide follow-up assistance as needed.

4. Make referrals to bank programs.

5. Screen potential buyers for income eligibility and compile appropriate documentation.

6. Track individual buyers throughout the purchase process as needed, lender referrals, full file documentation.

7. Qualify buyers and prepare purchase contracts for selected city housing assistance programs.

8. Provide foreclosure prevention counseling to individuals anticipating problems paying their mortgages. 

9. Provide foreclosure advocacy for those individuals in foreclosure, to obtain a modification or other resolution. 

10. Represent Home Store/ULR at property closings, prepare paperwork and financial calculations to determine eligibility.

11. Plan, organize, and coordinate financial education workshops. 

12. Maintain and submit required documentation to supervisor in a timely manner to ensure deadlines are met and to ensure effective program operation.

13. Monitor the program’s progress toward goals and assist in the development of corrective action plans.

14. Complete monthly, quarterly, and annual reports.

15. Perform outside community presentations on a monthly basis. 

16. Perform such duties as the supervisor may assign.

17. Provide service in accordance with all state, federal and regulatory guidelines for the provision of housing counseling services

18. Continue professional development trainings and certification (ex. NCHEC certification) 

19. Attend/support Urban League of Rochester events and fundraising functions.

20. Evening and/or weekend hours as necessary.


· Associate degree in human services, business, finance, or related field; or at least two (2) years of equivalent experience in real estate, financial lending, homeownership preservation or related areas. Minimum of 3 years of experience in banking, finance, real estate, marketing, or sales or any equivalent experience preferred.  

· You will be required to pass the National HUD Housing Counselor Certification Exam within 6 months of hire.

· Familiarity with rules and regulations governing HUD funded assisted housing programs.

· Familiarity with local lenders and with City of Rochester programs.

· Strong knowledge and familiarity with pre-purchase and post-purchase counseling and education. 

· Familiarity with foreclosure prevention counseling and foreclosure advocacy procedures. 

· Ability to communicate effectively with diverse population groups and maintain a high standard of professional and ethical conduct

· Working knowledge of Fair Housing, Fair Lending, Equal Credit Opportunity Act, Community Reinvestment Act, and affordable housing, anti-predatory lending laws, foreclosure laws & regulations, and related issues

· Must be able to tolerate and handle stressful situations in a calm and professional manner. 

· Ability to work independently and/or with general supervision, prioritize, and problem solve. Should have critical thinking ability and good judgment.

· Competency with PC & windows-based software including Microsoft Office, Access, Word, and Excel; Multiple Listing Service. Ability to learn other software programs required by the funding agency and/or department.

· Knowledge of business correspondence and able to write clearly and effectively and an ability to proofread for grammar, spelling, and punctuation with a high degree of accuracy.

· Must be detail oriented. 

· Must have the ability to provide own transportation, when necessary.

· Must be customer service oriented and have customer service experience.

· Bilingual English and Spanish preferred.

· Knowledge and familiarity with residential real estate documents and transactions are also preferred.

Salary Description
$39,000-$48,000/per year

HUD Certification preferred

To apply for this job email your details to rwashington@ulr.org

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