Certified Housing Counselor

Website Housing Authority of the City of High Point

Empowering Lives and Building Foundations


The purpose of the Certified Housing Counselor position is to assist low and moderate income families of the High Point Housing Authority (“HPHA” or “Agency”) in becoming homeowners. The employee will counsel first-time homebuyers, mitigate loss to existing homeowners, and perform advisory and  administrative work. Periodically, the employee will need to conduct classes or be present at community events that occur on  the weekend.

All activities must support the Agency’s strategic goals and objectives and produce results that accomplish the goals and functions of the Executive Department.

Essential Duties and Responsibilities

The statements below are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

·         Provides one-on-one counseling regarding the home buying process. Explains to potential homebuyers the terms and conditions regulating home ownership and/or various housing assistance programs (5H, Affordable, Section 8 Voucher) and concepts, including but not limited to: amortization schedules, income calculations, housing ratios, credit analysis, title searches, foreclosure procedures and other home loan steps.

·         Accepts and processes applications for second mortgages; conducts credit counseling sessions; and accompanies applicants to banks and other agencies, as required.

·         Develops marketing materials and methods to promote the sale of homeownership units in the HPHA inventory.

·         Develops and coordinates the implementation of post-homeownership classes.

·         Provides loss mitigation counseling.

·         Processes applications, loan requests, etc. to third party funding sources, as required.

·         Prepares paperwork for closing procedures on homes.

·         Receives, investigates, and resolves resident complaints.

·         Attends, participates in, and coordinates resident activities associated with the department.

·         Develops relationships with the local banking, real estate and homeownership community.

·         Identifies additional programs and resources that enhance affordability for residents.

·         Assists with the preparation of grant applications to support activities associated with housing counseling and the department.

·         Monitors and oversees related activities associated with the Spring Brook Meadows Homeowners Association.

·         Collects data, identifies trends, and assimilate into reports.

·         Communicates information or data to the Board of Commissioners (“Board”) and other governing bodies about the homeownership program as directed by the CEO.

·         Conducts financial literacy classes four times a year.

·         Conducts annual Housing Fair.

·         Performs general administrative duties such as maintaining accurate and comprehensive applicant and resident files; preparing and generating reports as required by the Department of Housing and Urban Development (“HUD”) and other funding sources; typing correspondence; entering data into computer system; etc.

·         Performs other duties as assigned.


To perform this job successfully, an individual must be able to perform each competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job competencies.

Job Competencies

Has considerable knowledge of the methods, procedures and policies of the HPHA as they pertain to the performance of the essential duties of the Home Ownership Coordinator.
Has considerable knowledge of principles and practices of assisting low and moderate income families in buying homes.
Has considerable knowledge of the laws, ordinances, standards, and regulations pertaining to the essential duties and responsibilities of the position.
Has considerable knowledge of the organization of the department, and of related departments and agencies.
Clearly understands any occupational hazards and adheres to any safety precautions inherent in performing the essential functions of the work.
Has considerable knowledge of terminology and related professional languages used within the department as such pertains to work responsibilities.
Knows how to maintain cooperative and effective relationships with intra and interdepartmental personnel, as well as any external entities with whom the position interacts.

Education and/or Experience

A Bachelor’s degree in a related field is required, with training emphasis in real estate, housing counseling or underwriting. Additionally, at least three (3) to five (5) years experience or training that includes grant writing and management, housing counseling and real estate sales. An equivalent combination of education and experience may be considered.

Certificates, Licenses, Registrations

Possession of a valid, North Carolina driver’s license and the ability to be insurable under the Agency’s automobile insurance plan at the standard rate.        

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is generally required to maintain a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; repetitive keyboarding; reaching and grasping; moving about the office; interacting with non-HPHA personnel and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via e-mail and telephone. The employee may occasionally transport up to 30 – 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position generally works in a standard, climate-controlled, office environment. The noise level in the work environment is usually moderate. The position typically interacts with HPHA staff, residents, as well as non-HPHA personnel. There are occasions when the position is required to attend off-site meetings.

The Housing Authority of the City of High Point is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Housing Authority of the City of High Point will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

HUD Certification required

To apply for this job email your details to ajimenez@hpha.net

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

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